Overview

Loman partners with First Delivery to automatically dispatch on-demand drivers (such as DoorDash and Uber Direct) for restaurants that don’t have their own in-house delivery team.

This allows restaurants to offer delivery with

✅ No in-house drivers required

✅ No additional cost to the restaurant

✅ Fully automated driver dispatch

Requirements & Limitations

Before enabling First Delivery:

Payments must be enabled
Maximum delivery radius: 10 miles (route-based)
Custom delivery pricing is not currently available
Delivery Order Type/Dining Option (POS dependent)

Who Pays What?

The caller (customer) pays:

The food total
The delivery fee
The driver tip

Restaurants receive the full food subtotal.

Example: How Pricing Works

If a caller places a $50 order:

Food: $39
Delivery fee: $7
Driver tip: $4
Customer total: $50

Fee Examples

Existing First Delivery Customers

If you happened to already be a first delivery customer please let our team know.

Delivery Quote & ETA

When the caller provides their delivery address:

Loman instantly fetches the delivery price and ETA

Order & Driver Dispatch

Once:

Payment is completed
The order is successfully sent to the POS

First Delivery automatically requests a driver.

Live Tracking

When a driver is assigned to delivery their order, First Delivery texts the caller a tracking link:

The tracking page includes:

Live driver map
Estimated arrival time
Optional top banner (customizable by the restaurant)
A phone button to contact the driver if needed

Restaurant owners can monitor delivery status directly inside the Loman Dashboard.

This allows restaurants to:

See driver assignment
Monitor progress
Confirm delivery completion

Refunds

If there is a delivery issue:

Please contact DoorDash or Uber Support if there are issues with the order.

Cancellation:

When an order is cancelled from the POS, the first delivery driver is also cancelled.