Frank Rau

One of our final steps here at Loman.ai is to set up the Call Forwarding rule with your phone provider. Different companies may have slightly different steps but the core logic remains the same. We...

Here is a general list of commonly used FAQs. We have a limit of 30 FAQs per agent to ensure optimal agent performance. We adhere to the rule: if the knowledge can be injected somewhere else, we wi...

Just a quick reminder/refresher in this section to understand what kind of changes/fixed must be done on the backend. Current Support hours are: 9AM - 5PM CST Monday - Tuesday9AM - 10PM CST Wednesd...

During the busy holiday season, sometimes our restaurant operators will have special hours. For example, let's say you are open for a special set of hours on Christmas Eve from 10AM - 2PM with your...

There are multiple ways to find and process a refund on Loman. Toast and SpotOn users can process refunds as normal on their POS! No need for extra steps.The first step is to find the transaction. ...

With the holidays right around the corner, being able to schedule a temporary shut off to your agent’s ordering-hours is an important feature. We’re excited to share that this tool is now available...

Sometimes you’ll need to resync your menu with your Loman's agent, such as an Out of Stock item becoming available again or general menu updates/price increases. Please follow the steps shown in th...